Duration:
One day
Description:
This ILT Series course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use
nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an
organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and
dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural
network, and explore ways to take advantage of a cultural network. The manual is designed for quick scanning in the classroom and filled with interactive
exercises that help ensure student success.
Table Of Contents:
Unit 1: Communication styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication
Unit 2: First impression and building rapport
Topic A: The importance of first impression
Topic B: Communicating to build rapport
Topic C: Building positive relationships
Unit 3: Building relationships through feedback
Topic A: Importance of providing feedback
Topic B: Providing feedback
Unit 4: Supervisors
Topic A: Understanding supervisor styles
Topic B: Handling human resource issues
Unit 5: Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B: Communicating with subordinates
Unit 6: Customers and vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors
Unit 7: Organizational culture
Topic A: Understanding organizational cultures
Topic B: Cultural networks
Topic C: Managing physical culture
Topic D: Managing emotional culture