Duration:
Self-study or Classroom Training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
This self-paced book will teach you the techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of
"ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to
increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and
strengthen communication and trust through active listening.
Table of Contents:
Part 1: The Case for Accountability
Getting Work Done Through Others
Gathering Feedback
Part 2: The Manager/Employee Relationship
Establishing Positive Expectations
Creating Rapport
Using the Pacing Technique
Improving Listening Skills
Common Responses and Their Risks
Defusing Emotion Through Active Listening
Lessening Employee Dependency
Developing Relationship Contracts
Part 3: Leadership & Management Skills
Defining Leadership
Setting Goals to Communicate Your Vision
Involving Employees to Create Buy-In
Determining the Action Steps
Empowering Employees Through Delegating
Recovering and Learning from Mistakes
Part 4: Communication Tools That Build Accountability
Matching Personality Type
Communicating Win-Win Messages
Giving Strokes to Get Results
Confronting Unacceptable Behavior
Performing a Relationship Audit
Part 5: Follow-Up Ideas for Skill Development
Maintain Your Momentum
Establish an Action Plan
Reward Yourself
Continue to Work at It
Appendix
Author's Notes on the Case Studies
Author's Suggested Responses to Exercises
Recommended Reading