Duration:
One day
Description:
This ILT Series
course teaches students the fundamentals of solving business problems. This
course introduces students to the need for problem solving, ineffective
responses to problems, the elements of an effective solution, and the skills
needed to for effective problem solving. Students will also learn how to avoid
inappropriate responses to problems, identify types of problem solvers,
overcome barriers to problem solving, and identify phases of the
problem-solving process. Cover activities also cover the process for generating
solution options and a method for prioritizing problems, the ability to
identify a problem's root causes, develop and implement an effective solution,
track the success of your solution, and define multiple analysis techniques and
different methods to reach conclusions. Students also learn about logical and
creative thinking, quantitative and qualitative analysis techniques, reasoning,
and conclusions. This instructor's edition is designed for quick scanning in
the classroom, and filled with interactive exercises.
Table Of Contents:
Unit 1: Problem
solving basics
Topic A:
Fundamentals of problem solving
Topic B: Effective
problem-solving approaches
Unit 2: Problem
solving in the corporate world
Topic A: Problem
solvers
Topic B: The corporate
problem-solving culture
Unit 3:
Problem-solving process
Topic A:
Identifying problems
Topic B: Committing
to a solution
Topic C: Confirming
problem elimination
Unit 4: Critical
thinking and information analysis
Topic A: Critical
thinking
Topic B:
Quantitative analysis
Topic C:
Qualitative analysis
Unit 5:
Problem-solving teams
Topic A: Managing
problem-solving teams
Topic B: Driving a
successful team