Duration:
One day
Description:
This ILT Series course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail
accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient,
managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also
learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation,
constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning
in the classroom and filled with interactive exercises that help ensure student success.
Table Of Contents:
Unit 1: E-mail basics
Topic A: E-mail characteristics
Topic B: E-mail programs
Topic C: When to use e-mail
Topic D: Writing an e-mail message
Unit 2: E-mail policies
Topic A: Company policies
Topic B: Copyright laws, viruses, and liability
Unit 3: E-mail features and security
Topic A: Features of an e-mail program
Topic B: Securing e-mail
Unit 4: E-mail messages
Topic A: Message headers
Topic B: E-mail message body
Unit 5: E-mail effectiveness
Topic A: E-mail recipients
Topic B: Message management
Unit 6: Netiquette guidelines
Topic A: Netiquette style
Topic B: Emoticons and abbreviations
Unit 7: Composing online correspondence
Topic A: Online communication
Topic B: Language and punctuation
Topic C: Efficient writing habits