Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs,
be a communication liaison, act as a project manager, and operate as your boss' information manager.
Table of Contents:
Introduction:
Who Is the Administrative Assistant?
Checklist of Responsibilities
Chapter 1: Wearing Many Hats
Managing Multiple Roles
What Hats Do Others See You Wearing?
What Your Manager Expects
Chapter 2: Assisting the Manager
Are They Lost Without You?
Anticipate Needs
Act as a Communication Liaison
Making the Connection
Act as a Communication Buffer
Take Over Projects for Your Boss
Chapter 3: Supervising Office Operations and Support Staff
Are You Ready to Be a Supervisor?
Supervisory Skills Self-Assessment
Seven Supervisory Challenges
Chapter 4: Providing Information
Are You a Wealth of Information?
Developing the Detective Hat
Sharing the Information
Chapter 5: Special Concerns of the Administrative Assistant
Personal Requests
Work Overload
Dealing with Interruptions
Supporting Two or More People
Conclusion