Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to
resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.
Table of Contents:
Part 1: Defining Difficult Employees
Management's Responsibility
Definition of the Difficult Employee
Remember the Message
Six-Step Intervention Model
Part 2: The Intervention Model
Step 1: Identify and Define the Performance Problem
Give Constructive Feedback
Step 2: Explain the Impact of the Problem
Step 3: Analyze the Reasons for the Problem
Examine Your Influence
Step 4: Define the Expected Performance Standard
Step 5: Explore Ideas for a Solution
Step 6: Write the Plan for Improvement
Part 3: The Intervention Conference
The Conference Agenda
Part 4: Disciplinary Action and Termination
The Whats and Whens of Discipline
Progressive Discipline Policies
The Issue of Termination
Part 5: Author's Responses
