Duration:
One day
Description:
This ILT Series
course teaches students how to establish a coaching relationship with
employees, evaluate employees' personality types, and detect morale-building
motivators. Students also learn about the factors that can hinder an employee's
willingness to trust, and how to establish trust with the CARE process. Course
activities also cover establishing coaching objectives, identifying the best
coaching opportunities, and clearly and effectively communicating goals and
expectations to employees. Students will also learn how to differentiate
between performance goals and long-term goals, implement an appropriate reward
system, and monitor employees' performance. Students learn how to use
appropriate language during a coaching session, recognize factors that can
distort a message, interpret employees' nonverbal communication correctly, ask
the right questions, conduct effective face-to-face meetings, and confront an
employee. This instructor's edition is designed for quick scanning in the
classroom, and filled with interactive exercises.
Table Of Contents:
Unit 1:
Fundamentals of coaching
Topic A: Coaching
overview
Topic B: Coaching
foundation and strategy
Unit 2: Coaching
diverse employees
Topic A:
Personality styles
Topic B: Trust
relationships
Unit 3: The coaching
process
Topic A: The
coach-employee relationship
Topic B:
Objectives, expectations, and goals
Topic C:
Performance evaluation
Unit 4:
Communication
Topic A: Verbal
communication
Topic B: Nonverbal
communication
Topic C: Effective
questioning
Unit 5:
Interpersonal meetings
Topic A:
Face-to-face communication
Topic B: Productive
confrontations
