Communicating Across Cultures

Course Specifications

Course Description

Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to communicate effectively across cultures.

• Negotiating Skills

• Managing Conflict

Hardware Requirements

• Pentium 90 MHz or higher processor, or Macintosh PowerPC.
• Screen resolution of 800 x 600 set to 256 colors.

Platform Requirements

Software Requirements

• Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
• Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 and 6.1).
• Adobe Acrobat Reader 6.0 or higher; Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1, or higher.
• Turn off pop-up blocking (Windows XP with Service Pack 2 Internet Explorer users only).

Performance-Based Objectives

• examine differences between cultures, identify methods of communicating effectively and appropriately with people from different cultures, and describe cultural differences in business protocol.
• identify methods for creating high-performing, cross-cultural teams, describe strategies for conducting successful multicultural negotiations, and explore ways of effectively resolving conflict in other cultures.

Course Content

Lesson 1: Communicating Across Cultures

Topic 1A: Recognize Cultural Differences

Topic 1B: Communicate in Other Cultures

Topic 1C: Follow Business Protocol in Other Cultures

Lesson 2: Working with Other Cultures

Topic 2A: Work in Teams in Other Cultures

Topic 2B: Negotiate in Other Cultures

Topic 2C: Resolve Conflict in Other Cultures