You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Course Objective: You will practice skills and apply principles for providing customer service remotely, via telephone and the web.SKU | 088648IE |
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Weight | 0.6000 |
Coming Soon | No |
Days of Training | 1 |
Audience | Instructor |
Product Family | Select |
Product Type | Print Courseware |
Electronic | No |
ISBN | 1424603447 |
Language | English |
Page Count | 80 |
Curriculum Library | No |
Year | No |
Manufacturer's Product Code | No |
Current Revision | 1.01 |
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Revision Notes | No Revision Information Available |
Original Publication Date | 2007-09-02 00:00:00 |
datafile | 088648IE Data File |
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overhead | 088648IE Overhead File |
rtf | 088648IE RTF File |
outline | 088648IE Outline File |