Course Description
Overview:
So much of our work day is spent sending email, attending meetings, and making phone calls. This course will show you how Skype® for Business provides one tool to handle all of these communication needs.
Target Student:
This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office 2010, 2013, or 2016 edition of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment.
Course Content
Lesson 1: Communicating with Skype for Business
Topic A: Overview of Skype for Business
- What is Skype for Business?
- The Skype for Business UI
- Contacts
- How to Add a Contact
- Using Contacts
- Presence
- Location
- How to Configure Presence and Location
- Configuring Presence and Location
Topic B: Use IM
- IM
- The Conversation Window
- Share Options
- How to Use IM
- Sending and Receiving Instant Messages
- Sharing Files and Desktop in an IM Conversation
- Exploring Skype for Business Integration with Office 365 (Optional)
Topic C: Make Phone and Video Calls
- Skype for Business Calls
- The Call Window
- Types of Calls
- Call Controls
- How to Make Calls
- Making a Voice and Video Call (Optional)