097005
1 day
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
In this course, you will identify the sources of conflict and how to manage conflict effectively.
You will:
This course is intended for any business professional who encounters conflict in the workplace.
To ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings, and general end-user computer and Internet skills. You may wish to take either of the following Logical Operation courses or have equivalent knowledge:
For this course, you will need one computer for the instructor. The computer will need the following minimum hardware configurations:
Topic A: Identify Your Personal Reaction to Conflict
Topic B: Develop a Healthy Attitude Toward Conflict
Topic A: Assess the Situation
Topic B: Identify the Source of the Conflict
Topic A: Listen Actively
Topic B: Communicate Effectively
Topic C: Respond to Negative Tactics
Topic D: Avoid Conflict Escalation
Topic A: Evaluate Approaches to Conflict Resolution
Topic B: Determine the Best Solution
Topic C: Implement an Action Plan
SKU | 097005S |
---|---|
Weight | 0.5580 |
Coming Soon | No |
Days of Training | 1.0 |
Audience | Student |
Product Family | CHOICE |
Product Type | Print and Digital Courseware |
Electronic | Yes |
ISBN | 1424626986 |
Language | English |
Page Count | 80 |
Curriculum Library | No |
Year | N/A |
Manufacturer's Product Code | No |
Current Revision | 1.0 |
---|---|
Revision Notes | No Revision Information Available |
Original Publication Date | 2016-06-21 00:00:00 |