Managing Multigenerational Teams

Course Specifications

Course Description

You're the manager of a team of people from different generations and you need them to cooperate, collaborate, and deliver maximum performance.

Hardware Requirements

• A Pentium® III with 500 MHz (or better), or Macintosh® Intel-based or PowerPC G4 (or better) processor.
• At least 512 MB of RAM.
• A monitor capable of 1024 x 768 screen resolution and 32-bit color display.

Platform Requirements

• Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher).

Software Requirements

• Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher).
• Microsoft® Internet Explorer® 7 (or higher), Mozilla® Firefox® 2 (or higher), or Apple® Safari® 2 (or higher), with pop-up blocking turned off.
• Adobe® Flash® Player 8 (current version recommended).

Performance-Based Objectives

• handle intergenerational workplace issues.
• promote the capabilities of multigenerational teams.

Course Content

Lesson 1: Handling Intergenerational Workplace Issues

Topic 1A: Map Your Own Generational Attitudes

Topic 1B: Reinforce Performance Expectations

Topic 1C: Communicate Effectively with Your Team

Topic 1D: Motivate Your Team

Lesson 2: Promoting the Skills of Multigenerational Teams

Topic 2A: Adapt to Multigenerational Teams

Topic 2B: Maximize the Potential of Generations

Topic 2C: Collaborate with Generations

Topic 2D: Coach Generations on Your Team

Topic 2E: Interview Multigenerational Job Candidates

Topic 2F: Retain Intergenerational Employees

Appendix A: Negotiation Matrix