Duration:
One day
Description:
This training program is designed to help you acquaint others with team problem solving. In this course, participants will learn the steps of problem
solving, as well as how to use the analytical techniques in each step, how to improve the communication skills that play a vital role in each step, and how
to apply the steps to real-life problems as they occur in the future.
Table Of Contents:
INTRODUCTION
Welcome and Introductions
Learning Objectives and Agenda
MODULE 1: Problem Solving and Decision Making
The Benefits and Skills
Your Case Problem
Team Learning Objectives
What Is a Problem?
Consumer Tech Case Problem
Problem-Solving Methodology
MODULE 2: Communication
How to Get Agreement on Problems
Team Meeting Roles
MODULE 3: Problem Recognition and Analysis
Step 1: Problem Recognition
Research Methods
Data-Collection Interviews
Brainstorming
Problem-Recognition Quiz
Step 2: Problem Labeling
MODULE 3: Problem Recognition and Analysis (Cont'd)
Data Analysis
Brainstorming the Problem Label
Force-Field Analysis
Key-Word Analysis
Problem Label
Step 3: The Problem-Cause Analysis
Cause-Effect Analysis Exercise
Team Case Problem: Cause Analysis
Six Tools to Identify Problem Causes
MODULE 4: Solutions and Decision Making
Optional Solutions
How to Make a Decision
MODULE 5: Implementation
Step 6: Implementation
Action Planning
Contingency Planning
Project Management
Standardizing Solutions
CONCLUSION
Learning Objectives Review
Course Evaluation