Duration:
One day
Description:
This training program is designed to help you acquaint teams with process improvement. In this course, participants will learn how to define process
improvement, how to identify the role of workers in process improvement, how to work with several process improvement techniques, and how to plan for
implementation of process improvement.
Table Of Contents:
INTRODUCTION
Welcome and Introductions
Learning Objectives and Agenda
MODULE 1: What Is Process Improvement?
Process Improvement Concepts
Process Improvement Survey
Work Your Problem
The Customer Is #1
Getting Customer Feedback
Expanding the Role of the Internal Customer
The Next Most Important Person
MODULE 2: Identifying and Improving Processes
Find Processes That Need Improvement
Plan for Your Success
Measurement
How Good Is Good?
Project Planning
The As-Is Process
Create Your Own Process Map
MODULE 3: Getting Where You Want to Be
Identify Problem Areas
Selecting Options
Plan Your Implementation
Getting Changes to Stick
Work the "Four P's"
Help
How to Make Process Improvement a Continual Process
CONCLUSION
Learning Objectives Review
Course Evaluation