Duration:
One day
Description:
This ILT Series course teaches students the fundamentals of quality management, the costs of quality, and how to achieve quality through customer
orientation. Students will learn how to achieve daily quality management, identify variation in processes, control costs, and analyze a company's current
performance and problem causes. Course activities also cover creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect
diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Students will also
learn how to prepare and implement quality changes, select processes for improvement, assign a process manager, establish a process improvement team, and
create a process flowchart, and measure process performance. The manual is designed for quick scanning in the classroom and filled with interactive
exercises that help ensure student success.
Table Of Contents:
Unit 1: Fundamentals of quality management
Topic A: Defining quality management
Topic B: Processes
Unit 2: The costs of quality
Topic A: Relationship between quality and cost
Unit 3: Customer orientation
Topic A: Understanding customer orientation
Topic B: Benefits of customer orientation
Unit 4: Understanding current performance
Topic A: Flow charts
Topic B: Check sheets
Topic C: Histograms
Topic D: Run charts
Topic E: Control charts
Unit 5: Causes of problems
Topic A: Cause-and-effect diagrams
Topic B: Pareto charts
Topic C: Scatter diagram
Topic D: Interrelationship diagrams
Unit 6: Ideas and organization
Topic A: Brainstorming
Topic B: Affinity diagrams
Topic C: Activity network diagrams
0 Unit 7: Preparing to change processes
Topic A: Manment's role
Unit 8: A path for change
Topic A: Process managers
Topic B: Flow charts in process improvement
Unit 9: Implementing quality changes
Topic A: Understanding processes
Topic B: Measuring processes
B-1: Measuring a process
B-2: Understanding the importance of measurement