Duration:
One day
Description:
It's simple… Better prepared sales associates sell more products. Help your employees provide outstanding service to customers with this easy-to-use
trainer's guide. Includes engaging exercises and memorable tips to strengthen key competencies identified in the national retail skills standards:
determine customer needs, build the sale, and close the sale. Designed to complement select lessons covered in Workbooks 1-4 of the Retailing Smarts
Series.
Table Of Contents:
Preparation Tips
Get to Know Your Customer (Workbook 1)
Greet Customers in a Winning Way
Determine Customers¿ Needs
Meet Your Customers¿ Needs (Workbook 2)
Inform Customers of Additional Services
Balance Your Service to In-Store and Phone Customers
Build a Continuing Relationship (Workbook 3)
Know Your Company¿s Return Policy
Handle Customer Complaints Graciously
Go the Extra Mile (Workbook 4)
Conduct Customer Follow-Up
Maintain Key Information on Customers
More Information
Classroom Materials and Supplies
Training Basics for New Trainers
Crisp Publications Resources