Retailing Smarts: Workbook 6: Building the Sale

Duration:
Two hours

Description:
In Workbook 6: Building the Sale, the retail sales associate will learn how to suggest additional merchandise to the customer, how to keep current on advertising and promotions, how to see the positive side of returns, and how to apply effective telephone sales techniques. By using these methods to build sales, the sales associate can help enhance customer satisfaction and loyalty.

Table Of Contents:
Part 1: Suggest Additional Merchandise
Part 2: Keep Current on Advertising and Promotions
Part 3: Create Special Promotions
Part 4: The Positive Side of Returns
Part 5: G.R.E.A.T. Telephone Sales Techniques
Part 6: Take the Guesswork Out of Gift Giving
Part 7: Keep ¿em Coming Back!
Appendix