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  1. Notes on Graphic Design and Visual Communication
    Notes on Graphic Design and Visual Communication
    AX1560520442 (Rev 1.0)
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  2. Creating Your Skills Portfolio
    Creating Your Skills Portfolio
    AX1560523948 (Rev 1.0)
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  3. Organizational Vision, Values, and Mission
    Organizational Vision, Values, and Mission
    AX1560522100 (Rev 1.0)
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  4. Telephone Skills that Satisfy Customers
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    AX1426018460 (Rev 1.0)
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  5. Leading Honorably
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    AX0619259043 (Rev 1.0)
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  6. SuperSTAR Customer Service: It's all about C.A.R.E.
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    AX1426018452 (Rev 1)
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  7. Beyond Customer Service Revised Edition
    Beyond Customer Service Revised Edition
    AX1560524618 (Rev 1)
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  8. Customer Service in the Information Age
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    AX0619259094 (Rev 1.0)
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  9. Benchmarking Basics
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    AX1560523565 (Rev 1)
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  10. Supervising for Success
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