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  1. Presentation Skills Third Edition
    Presentation Skills Third Edition  
    AX1418889121 (Rev 1)
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  2. Presentation Skills Third Edition Instructor's Guide
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    AX1423917421 (Rev 1)
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  3. Process Improvement Instructor's Guide
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    AX1423957326 (Rev 1)
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  4. Putting Diversity to Work Instructor's Guide
    Putting Diversity to Work Instructor's Guide  
    AX1418862649 (Rev 1)
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  5. Quality Customer Service Fourth Edition Instructor's Guide
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  6. Recruiting for High Performance
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  7. Retailing Smarts: Leader's Guide: Providing Personalized Customer Service
    Retailing Smarts: Leader's Guide: Providing Personalized Customer Service  
    AX1423950798 (Rev 1)
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  8. Retailing Smarts: Leader's Guide: Selling & Promoting Products
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    AX1423950801 (Rev 1)
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  9. Retailing Smarts: Workbook 10: Promoting Safety
    Retailing Smarts: Workbook 10: Promoting Safety  
    AX1423950763 (Rev 1)
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  10. Retailing Smarts: Workbook 12: Keeping Up Appearances
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