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  1. Retailing Smarts: Workbook 2: Meet Your Customers' Needs
    Retailing Smarts: Workbook 2: Meet Your Customers' Needs  
    AX1423950682 (Rev 1)
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  2. Retailing Smarts: Workbook 1: Get to Know Your Customer
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    AX1423950828 (Rev 1)
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  3. Retailing Smarts: Workbook 12: Keeping Up Appearances
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    AX142395078X (Rev 1)
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  4. Retailing Smarts: Workbook 10: Promoting Safety
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    AX1423950763 (Rev 1)
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  5. Retailing Smarts: Leader's Guide: Selling & Promoting Products
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  6. Retailing Smarts: Leader's Guide: Providing Personalized Customer Service
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    AX1423950798 (Rev 1)
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  7. Recruiting for High Performance
    Recruiting for High Performance  
    AX1560526866 (Rev 1)
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  8. Quality Management Instructor's Edition
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  9. Quality Customer Service Fourth Edition Instructor's Guide
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  10. Quality at Work
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