Duration:
One day
Description:
This ILT Series course introduces students to the basics of moving from technical professional to manager. Students will learn management fundamentals, the
role and skills required of the IT manager, and the basics of management planning and recruiting. Course activities also cover team building, team
leadership and team management, conflict management, and communication skills. Finally, students examine network issues, strategies for purchasing and
rolling out new hardware and software across the IT department, and how E-Commerce can maximize the benefits of the company Web site. This instructor's
edition is designed for quick scanning in the classroom, and filled with interactive exercises.
Table Of Contents:
Unit 1: Management and planning
Topic A: Management basics
Topic B: Management roles and skills
Topic C: IT planning
Unit 2: Staffing an IT team
Topic A: IT recruitment basics
Topic B: Interviewing candidates
Unit 3: IT team leadership
Topic A: Effective leadership
Topic B: Leadership styles and tactics
Unit 4: Managing a team
Topic A: Team building
Topic B: Team support
Unit 5: Managing the IT department
Topic A: Networking
Topic B: Hardware, software, and security
Topic C: Web sites