Retailing Smarts: Workbook 2: Meet Your Customers' Needs

Duration:

Self-study or Classroom Training

Description:

The Crisp 50-Minute Series was designed to cover critical business and professional development topics in the shortest possible time. Our easy-to-read, easy-to-understand format can be used for self-study or for classroom training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

In this self-paced book, you will learn how to make shopping an enjoyable experience for the customer, how to inform the customer of additional services, how to follow through on commitments, how to balance phone and in-store service, and how to complete special orders. By understanding what customers want and need, you can help leave a positive lasting impression with your customers.

Table Of Contents:

Part 1: Making Shopping an Enjoyable Experience

Part 2: Be Resourceful

Part 3: Inform Customers of Additional Services

Part 4: Accommodate Customers with Disabilities

Part 5: Balance Your Service to In-Store and Phone Customers

Part 6: Build Relationships Over the Phone

Part 7: Make and Keep Commitments

Part 8: Complete Special Orders

Appendix

SKU	AX1423950682
Weight	0.5170
Coming Soon	N/A
Days of Training	1
Audience	Student
Product Family	CRiSP
Product Type	Print Courseware
Electronic	No
ISBN	1423950682
Language	English
Page Count	82
Curriculum Library	No
Year	N/A
Manufacturer's Product Code	N/A

Current Revision	1
Revision Notes	No Revision Information Available
Original Publication Date	2014-03-22 00:00:00

datafile	1423950682as.pdf

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