Duration:
One day
Description:
This training program is designed to help you acquaint others with coaching and counseling techniques. In this course, participants will learn the benefits
of coaching and counseling, understand when to coach and when to counsel, examine a model for feedback, and develop an action plan for conducting coaching
and counseling sessions.
Table Of Contents:
INTRODUCTION
Welcome and Introductions
Learning Objectives and Agenda
MODULE 1: Coaching and Counseling
Definition of Coaching and Counseling
Coaching
Coaching Assessment
Counseling
Counseling Assessment
MODULE 2: When to Coach or Counsel
Developing Awareness
Performance Problems
Personal Problems Affecting Job Performance
Case Studies: Evaluating Your Skills
MODULE 3: Giving and Receiving Feedback
Types of Feedback
Feedback Memories
Feedback Tips
Positive Feedback
What Behaviors Do I Reward, Ignore, or Punish?
Case Studies: Giving Feedback
Action Plan for Giving Feedback
Be a Positive Role Model
MODULE 4: Plan and Conduct Coaching and Counseling Sessions
Prepare for a Coaching or Counseling Session
Ten Guidelines for Coaching Sessions
Coaching Pitfalls
Ten Guidelines for Counseling Sessions
Counseling Pitfalls
Case Studies: Making a Plan
Coaching or Counseling Practice
What to Do When All Else Fails
CONCLUSION
Learning Objectives Review
Course Evaluation