Duration:
Self-study or Classroom Training
Description:
This title is now considered a legacy title within the CRiSP Series and will be reissued under the new product line 50 Minute Manager.
The Crisp 50-Minute Series was designed to cover critical business and professional development topics in the shortest possible time. Our easy-to-read,
easy-to-understand format can be used for self-study or for classroom training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged
and help you retain critical skills.
How you look. How you act. How you present yourself. That's how you connect with the people at work who count on you for guidance. The truth is: the art of
building relationships and communicating effectively isn't taught in the classroom. But it's all right here. Learn how to use words, gestures and even
humor to communicate better as a leader.
Table of Contents:
Part 1: Keys to Effective Interpersonal Communication
Believability
Behavioral Skills
Part Summary
Part 2: Developing Connection
Eye Contact Saved His Life
Developing Connection
Eye Communication
Eye Communication Patterns in Business
Part Summary
Part 3: Developing Energy
Developing Energy
Posture and Movement
Gestures and Facial Expressions
Voice and Vocal Variety
Part Summary
Part 4: Developing Credibility
Developing Credibility
Dress and Appearance
Language, Nonwords, and Pauses
Part Summary
Part 5: Developing Interaction
Developing Interaction
Listener Involvement
Humor
The Natural Self
Part Summary
