Managing Outsourced Projects as an IT Vendor

Course Specifications

Course Description

You are familiar with the management of IT projects. Outsourced IT projects need to be managed a bit differently than regular IT projects. In this course, you will examine the management of outsourced projects as an IT vendor.

• Project Management for Technical Teams

• Basics of Effective Communication (Second Edition)

Hardware Requirements

The following system requirements are the minimum suggested for this course:

• Intel® Pentium® IV processor with at least 300 MHz speed
• Minimum of 64 MB of RAM.
• 10 GB of hard disk space
• CD-ROM or DVD drive
• Keyboard and mouse
• Display system to project the instructor’s computer screen
• Internet connection

Platform Requirements

• Microsoft® Windows® XP

Software Requirements

• Microsoft® Windows® XP

Performance-Based Objectives

• recognize the fundamentals of outsourcing.
• discuss vendor selection, pricing models, and the contracting process.
• describe the importance of work transition and people management.
• examine how to manage an outsourced operation.
• describe client relationship management and program governance.
• describe best practices for the financial management of outsourced projects and project closure.

Course Content

Lesson 1: Understanding the Fundamentals of Outsourcing

Topic 1A: Examine the Basics of Outsourcing

Topic 1B: Examine the Models of Outsourcing

Topic 1C: Examine the Outsourcing Life Cycle

Lesson 2: Examining Negotiations and Contract Management

Topic 2A: Identify the Steps in Vendor Qualification and Selection

Topic 2B: Examine the Pricing Models

Topic 2C: Implement Contracting

Lesson 3: Managing Transition and People

Topic 3A: Examine Transition Management

Topic 3B: Examine People Management

Lesson 4: Managing Outsourced Operations

Topic 4A: Implement Project Management Practices in Outsourcing

Topic 4B: Implement Configuration, Risk, and Change Management

Topic 4C: Examine Issue Management

Lesson 5: Examining Client Relationships and Program Governance

Topic 5A: Implement Client Relationship Management

Topic 5B: Examine Program Governance

Lesson 6: Managing Finances and Project Closure

Topic 6A: Examine the Financial Management of Outsourced Projects

Topic 6B: Explore Knowledge Transition and Management During Project Closure