Retailing Smarts: Workbook 3: Build a Continuing Relationship

Duration:

Self-study or Classroom Training

Description:

The Crisp 50-Minute Series was designed to cover critical business and professional development topics in the shortest possible time. Our easy-to-read, easy-to-understand format can be used for self-study or for classroom training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

In this self-paced book, you will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, you can help extend the customer relationship beyond the initial sale and build customer loyalty.

Table Of Contents:

Part 1: Honor Manufacturers' Warranties

Part 2: Know Your Company's Return Policy

Part 3: Handle Customer Complaints Graciously

Part 4: Handle Customer Complaints Graciously (continued)

Part 5: Handle Customer Complaints Graciously (continued)

Appendix

SKU	AX1423950690
Weight	0.4350
Coming Soon	N/A
Days of Training	1
Audience	Student
Product Family	CRiSP
Product Type	Print Courseware
Electronic	No
ISBN	1423950690
Language	English
Page Count	66
Curriculum Library	No
Year	N/A
Manufacturer's Product Code	N/A

Current Revision	1
Revision Notes	No Revision Information Available
Original Publication Date	2014-03-22 00:00:00

datafile	1423950690as.pdf

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