Duration:
Self-study or Classroom Training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us
routinely use benchmarking--to measure, match, compare, evaluate--all to establish a standard of what we believe is best. However, the critical elements of
our customers' expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of
benchmarking, while helping you decide which method will suit your needs.
Table of Contents:
Introduction
Section 1: Benchmarking: What About it?
Objectives
What Is Benchmarking?
Define Your Benchmarking Objectives
Section 2: Why Benchmarking?
What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking
Six Types of Benchmarking
Deciding What Kind Is Best for You
Going It Alone or Using a Consultant
Benchmarking for Individuals
Benchmarking for Service Organizations
Section 4: Ready, Set, Go!
Before You Start to Benchmark
Learning to Benchmark: The PDCA Cycle
Solutions to Common Benchmarking Mistakes
Section 5: Appendix
Quality and Benchmarking References
The Malcolm Baldrige National Quality Award Criteria