Duration:
Self-study or Classroom Training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
Even as technology has allowed us to connect with an ever-expanding global network through the click of a mouse, face-to-face communication is still as
important as ever. Improving one's in-person communication may seem nonessential and downright quaint in this computerized age, yet many workplace
situations, often those involving conflict, feelings, or other sensitive issues, still demand human contact. FACE-TO-FACE COMMUNICATION explores why
personal contact remains the most powerful type of human interaction and what readers can do to improve their skills to become excellent communicators.
Table of Contents:
Part 1: Face the Facts
Recognize Face-to-Face Impact
Appreciate the Advantages
Understand the Behaviors
Conquer Your Fears
Factor in Personality Preferences
Review
Part 2: Practice Your Nonverbals
Value the Unspoken
Be Aware of Your Body
Check Your Physical Appearance
Take Advantage of Your Voice
Watch the Clock
Consider Spatial Arrangements
Review
Part 3: Choose Your Words Carefully
Realize Your Words Have Impact
Create a Positive Impression
Phrase Your Words for a Business Context
Update Your Language
Review
Part 4: Listen Closely
Enhance Your Listening Ability
Give Nonverbal Feedback
Delay Your Response
Paraphrase and Clarify
Affirm the Speaker's Feelings
Suggest Options
Review
Part 5: Communicate Across the Miles
Adapt Face-to-Face Strengths to Other Communication
Respect Cross-Cultural Preferences
Gesture with Care
Learn Language Differences
Avoid Idiomatic Speech
Review
Appendix
Appendix to Part 1
Appendix to Part 2
Appendix to Part 3
Appendix to Part 4
Appendix to Part 5
Additional Reading