Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical
parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many
personalities, and working with groups.
Table of Contents:
Part I: Introduction
Chapter 1: What's Different Now That You're Boss?
Chapter 2: How to Be an Effective Supervisor
Part II: Being Personally Effective
Chapter 3: Establishing Your Authority
Chapter 4: Communicating for Understanding
Chapter 5: Asserting Yourself
Chapter 6: Dealing with Conflict
Chapter 7: Dealing with Stress
Chapter 8: Planning Projects and Activities
Chapter 9: Managing Your Time
Chapter 10: Observing the Rules
Part III: Working with Individuals
Chapter 11: Working Through Others
Chapter 12: Providing Feedback
Chapter 13: Training Your Staff
Chapter 14: Evaluating Performance
Chapter 15: Reviewing Performance
Chapter 16: Handling Performance Improvement
Chapter 17: Handling Discipline
Chapter 18: Handling Terminations
Part IV: Working With Groups
Chapter 19: Staffing Your Work Group
Chapter 20: Organizing Your Work Group
Chapter 21: Using the Talent in Your Group
Chapter 22: Making Decisions that Get Results
Chapter 23: Conducting Work-Group Meetings
Chapter 24: Improving Productivity
Chapter 25: Handling Group Member Complaints
Chapter 26: Building an Effective Team
Appendix: Planning for Growth and Development
Form 1: Assessment and Development of Supervisory Skills
Form 2: Action Planning for Work Group Improvement
Form 3: Career Planning Guide