Course Description
Overview:
To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.
Course Objectives:
In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.
You will:
- Interact productively with others in the workplace on a day-to-day basis.
- Build positive relationships with diverse individuals.
- Consider organizational communication systems.
- Communicate with peers.
- Communicate with supervisors.
- Communicate with external people.
- Communicate during conflict and change.
Target Student:
The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.
Prerequisites:
To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings.
Course Content
Lesson 1: Interacting with Others
Topic A: Understand the Communication Process
Topic B: Apply Core Communication Skills
Topic C: Observe Nonverbal Communication
Lesson 2: Building Positive Relationships
Topic A: Create Connection
Topic B: Adapt Appropriately to Different Communication Styles
Topic C: Accommodate Diversity
Lesson 3: Considering Organizational Communication Systems
Topic A: Analyze Organizational Culture
Topic B: Ensure Communication Flows Effectively
Lesson 4: Communicating with Peers
Topic A: Interact Effectively with Peers
Topic B: Work Productively in a Group
Topic C: Engage in Productive Meetings
Topic D: Lead a Team
Lesson 5: Communicating with Supervisors
Topic A: Communicate with Different Supervisor Styles
Topic B: Discuss Important Topics with Your Supervisor
Lesson 6: Communicating with External People
Topic A: Interact Effectively with Customers
Topic B: Work Productively with Vendors
Lesson 7: Communicating During Conflict and Change
Topic A: Communicate Through Conflict
Topic B: Communicate Through Change
