Duration:
One day
Description:
This training program is designed to help you acquaint others with improving working relationships and succeeding in a multicultural organization. In this
course, participants will learn ways to manage their thoughts, feelings, and attitudes about people, improve how they communicate and use language in a
diverse setting, and increase their awareness of how they behave and interact with diverse colleagues and customers.
Table Of Contents:
INTRODUCTION
Welcome and Introductions
Learning Objectives and Agenda
What Do You Want to Learn?
MODULE 1: MANAGE YOUR MIND
What Makes People Different?
We Are the Ones Who Make Differences Important
Exercise: What We Say to Ourselves
MODULE 2: MANAGE YOUR WORDS
Use Humor Appropriately
How Words Work
Cultural Double Binds
Exercise: My Organization¿s Climate
MODULE 3: MANAGE THE UNSPOKEN
Different Views of Time
Exercise: Making Space
Case Studies Exercise: How Should We Handle
Cultural Differences?
Talk Sense
¿Newly Aware¿ or Growing Cultural Groups
MODULE 4: PUTTING DIVERSITY TO WORK
Two Sides of Diversity
How to Deal with the Prevailing Culture
Exercise: The New Workplace Is Everywhere
People On the Move: Who Are They?
Next Steps
Learning to Value Our Differences
Learning Objectives Review
Course Evaluation