ITIL 4 Managing Professional Transition (MPT)

ITIL 4 Managing Professional Transition (MPT)

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Product Description

Course Length – 5 days

Course Description

Overview

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.

The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

Course Objectives

ITIL v3 candidates must have gained a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules or an ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.

The purpose of the ITIL 4 Managing Professional Transition Qualification is:

- To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional

- To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied

- To provide candidates with an understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules:

• Create, Deliver and Support
• Drive Stakeholder Value
• High Velocity IT and Direct
• Plan and Improve
• ITIL 4 Foundation

Target Student

Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Prerequisites

To be eligible to take this course and exam candidates should hold:

• ITIL Expert (v3) certificate or
• A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or
• ITIL4 Foundation and 15 credits from the ITIL V3 credit scheme

Course Content

The course content includes:

From the ITIL 4 Foundation Module:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect

From the ITIL 4 Specialist Create, Deliver and Support Module:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
• Know how to create, deliver and support services

From the ITIL 4 Specialist High Velocity IT Module:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

From the ITIL 4 Specialist Drive Stakeholder Value Module:

• Understand how customer journeys are designed
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realise and validate service value

From the ITIL 4 Strategist Direct Plan and Improve Module:

• Understand the scope and activities relevant to Direct and plan
• Understand the role of GRC and how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement