Course Specifications

Course Number:

093056

Course Length:

5 days

Course Description

Overview:

CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

The Official CompTIA® A+® Core 1 (Exam 220-1001) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examination (exam number 220-1001), in order to become a CompTIA A+ Certified Professional.

Course Objectives:

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers and digital devices. You will:

• Install and configure PC system unit components and peripheral devices.
• Install, configure, and troubleshoot display and multimedia devices.
• Install, configure, and troubleshoot storage devices.
• Install, configure, and troubleshoot internal system components.
• Explain network infrastructure concepts.
• Configure and troubleshoot network connections.
• Implement client virtualization and cloud computing.
• Support and troubleshoot laptops.
• Support and troubleshoot mobile devices.
• Install, configure, and troubleshoot print devices.

Target Student:

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam.

Prerequisites:

To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

• The Official CompTIA® IT Fundamentals+ (Exam FC0-U61)

Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page: https://certification.comptia.org/training/exam-objectives

Course-specific Technical Requirements

Hardware:

For this course, you will need one HOST and one WORKBENCH computer for each student and the instructor, along with some additional components and equipment.

Each HOST computer will run Windows® 10, Hyper-V®, and multiple virtual machines and will need the following minimum hardware configurations:

• 2 GHz multicore x64 CPU with virtualization support
• 8 to 16 GB RAM (More RAM provides better VM performance.)
• 200 GB free disk space (An SSD will provide much better performance than an HDD.)
• DVD-ROM drive
• Ethernet network cards supported by the Windows® host OS (Windows® 10)
• Internet access (Contact your local network administrator.) Some activities require web access for the HOST. VMs should not be connected to the Internet or to the physical classroom network.
• Keyboard and mouse (or other pointing device)
• 1,024 x 768 resolution monitor recommended

Each WORKBENCH computer should be capable of running Windows® 10 (1803 build).

Software:

For each HOST computer, you will need product ISOs and (where applicable) product keys/ licenses for the following software:

• Windows® 10 x64 Pro/Enterprise Branch 1803 or later with Hyper-V® installed
• Windows® 8.1 Pro/Enterprise x64 Edition
• Windows® 7 Professional/Enterprise x64 Edition SP1 (Build 7601)
• Windows® Server 2016 Standard Edition
• CentOS 7 x64 (A prebuilt VM is provided. You will only need to provide an ISO if you want to demonstrate or run an attended installation of Linux.)

If you do not have the specific builds available, future versions of Windows® 10 or Server 2016 should not substantially affect the activity steps. However, security and virus definition updates could cause some of the tools used in the activities to fail; if this is the case, disable Windows® Defender. Windows® 7 must have SP1 installed.

For each WORKBENCH computer, you will need:

• Product ISOs and (where applicable) product keys/licenses for Windows® 10 x64 Pro/Enterprise Branch 1803
• CPU-Z (www.cpuid.com/softwares/cpu-z.html)

You will also need:

• A variety of peripherals such as keyboards and mice, different kinds of displays and cabling, microphones and speakers, and webcams.
• A variety of upgrade components such as storage drives, graphics adapters, power supplies, and RAM.
• A variety of laptops and mobile devices.
• Cleaning kits, toolkits, and testing equipment such as multimeters and power supply testers.
• Printing and networking equipment.
• IoT/home automation equipment.

Course Content

Lesson 1: Installing and Configuring PC Components

 Topic A: Use Appropriate Safety Procedures

 Topic B: PC Components

 Topic C: Common Connection Interfaces

 Topic D: Install Peripheral Devices

 Topic E: Troubleshooting Methodology

Lesson 2: Installing, Configuring, and Troubleshooting Display and Multimedia Devices

 Topic A: Install and Configure Display Devices

 Topic B: Troubleshoot Display Devices

 Topic C: Install and Configure Multimedia Devices

Lesson 3: Installing, Configuring, and Troubleshooting Storage Devices

 Topic A: Install System Memory

 Topic B: Install and Configure Mass Storage Devices

 Topic C: Install and Configure Removable Storage

 Topic D: Configure RAID

 Topic E: Troubleshoot Storage Devices

Lesson 4: Installing, Configuring, and Troubleshooting Internal System Components

 Topic A: Install and Upgrade CPUs

 Topic B: Configure and Update BIOS/UEFI

 Topic C: Install Power Supplies

 Topic D: Troubleshoot Internal System Components

 Topic E: Configure a Custom PC

Lesson 5: Network Infrastructure Concepts

 Topic A: Wired Networks

 Topic B: Network Hardware Devices

 Topic C: Wireless Networks

 Topic D: Internet Connection Types

 Topic E: Network Configuration Concepts

 Topic F: Network Services

Lesson 6: Configuring and Troubleshooting Networks

 Topic A: Configure Network Connection Settings

 Topic B: Install and Configure SOHO Networks

 Topic C: Configure SOHO Network Security

 Topic D: Configure Remote Access

 Topic E: Troubleshoot Network Connections

 Topic F: Install and Configure IoT Devices

Lesson 7: Implementing Client Virtualization and Cloud Computing

 Topic A: Configure Client-Side Virtualization

 Topic B: Cloud Computing Concepts

Lesson 8: Supporting and Troubleshooting Laptops

 Topic A: Use Laptop Features

 Topic B: Install and Configure Laptop Hardware

 Topic C: Troubleshoot Common Laptop Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices

 Topic A: Mobile Device Types

 Topic B: Connect and Configure Mobile Device Accessories

 Topic C: Configure Mobile Device Network Connectivity

 Topic D: Support Mobile Apps

Lesson 10: Installing, Configuring, and Troubleshooting Print Devices

 Topic A: Maintain Laser Printers

 Topic B: Maintain Inkjet Printers

 Topic C: Maintain Impact, Thermal, and 3D Printers

 Topic D: Install and Configure Printers

 Topic E: Troubleshoot Print Device Issues

 Topic F: Install and Configure Imaging Devices

Appendix A: Mapping Course Content to CompTIA® A+® Core 1 (Exam 220-1001)