Course Description
Overview:
Satcom Direct aeroCNCT is a technology course designed for aviation crewmembers with a wide range of knowledge or skill. aeroCNCT (Crewmember Network and Connectivity Training) provides fundamental knowledge and basic concepts, and builds the skills required to provide passenger device connectivity assistance.
Course Objectives:
In this course, you will identify concepts related to aircraft networking and communications systems, manage device connectivity, and troubleshoot common issues associated with using wired and wireless devices in flight. You will:
- Identify components of the aircraft network.
- Identify components of aircraft Internet connectivity.
- Identify aviation SATCOM services.
- Identify the connectivity pre-flight process.
- Troubleshoot in-flight data and voice connectivity.
Target Student:
This course is designed for flight attendants, flight technicians, pilots, co-pilots, and other onboard personnel who may be required to assist passengers and other aircraft personnel with accessing various communication networks and troubleshooting common connectivity issues. While the target student is expected to have some limited knowledge of and experience with using various mobile and traditional IT devices, the student is not a technician, network administrator, or other IT-department employee or contractor.
Prerequisites:
To ensure your success in this course, you should have a minimum 6 months of corporate aviation experience. A basic familiarity with W-Fi usage, Internet diagnosing, and troubleshooting for a variety of devices and cabin connectivity will also be helpful.
Course Content
Lesson 1: Identifying Components of the Aircraft Network
Topic A: Identify Basic Network Terminology
Topic B: Identify the Components of Wireless and Wired Connectivity
Topic C: Identify Cabin Internet Components
Topic D: Identify the Functionality of the Aircraft Router
Lesson 2: Identifying the Components of Aircraft Internet Connectivity
Topic A: Internet Access Overview
Topic B: Identify SATCOM Connectivity Fundamentals
Topic C: Identify Ground-based Connectivity Fundamentals
Topic D: Identify Internet Connection Management Techniques
Lesson 3: Identifying Aviation SATCOM Services
Topic A: Identify the Iridium Services and Characteristics
Topic B: Identify the Inmarsat Classic Aero Services and Characteristics
Topic C: Identify the Inmarsat SwiftBroadband Services and Characteristics
Topic D: Identify the Inmarsat Jet ConneX Service and Characteristics
Topic E: Identify the Viasat Ku Service and Characteristics
Topic F: Identify the Viasat Ka Service and Characteristics
Topic G: Identify the Intelsat FlexExec Service and Characteristics
Topic H: Identify the Satellite TV Service and Characteristics
Lesson 4: Identifying the Connectivity Pre-flight Process
Topic A: Identify Documentation used to Manage Aircraft Operations
Topic B: Identify Common Network Applications and Tools
Topic C: Identify Methods to Verify Internet Connectivity
Topic D: Identify Methods for Making Voice Calls
Lesson 5: Troubleshoot In-flight Data and Voice Connectivity
Topic A: Troubleshoot Wi-Fi Connections
Topic B: Troubleshoot Internet Speed Issues
Topic C: Identify Background Data and Device Settings
Topic D: Troubleshoot Internet Connectivity Issues
Topic E: Troubleshoot the Aircraft Phone System
Topic F: Identify Security Vulnerabilities
Appendix A: Satcom Direct aeroCNCT Exam SC0-002
Appendix B: Satcom Direct aeroCNCT Exam Acronym List
