Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
The critical skills outlined in this book teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable
to every business, understand what needs changing and create a process map, and implement changes and measure their effectiveness.You know that you want
things to change, but you're struggling to know how and where to begin your efforts to change and improve. This book offers practical, easy-to-understand
instructions to improve your current processes. You will learn the tools and techniques to improve the way you do business, make your organization more
responsive, and keep yourself competitive in today's marketplace.
Table of Contents:
Part 1: What Is Process Improvement?
The Concept Is Simple!
How Process Improvement Fits in with Other Ways to Improve
Your Challenge Is Clear!
Part 2: Identifying the Players
The Customer is #1
The Next Most Important Person
Part 3: Ensuring Success
Find Processes That Need Improvement
Plan for Your Success
Part 4: Understanding What Needs Changing
Where to Begin?
Create Your Own Process Map
Part 5: Getting Where You Want To Be
Identify Those Pesky Problem Areas
Come Up with Effective Options
Plan Your Implementation
Part 6: Getting Changes to Stick
If Nothing Has Changed, You Missed the Mark!
Implementation: What to Expect at This Phase
Help!
How to Make This a Continual Process
