Outlook 2010:

Intermediate, First Look Edition

Frequently asked questions and instructor notes

Topic A0:   Classroom setup

All our courses assume that each student has a personal computer to use during the class. Our hands-on approach to learning requires that they do. This topic gives information on how to set up the classroom to teach this course.

Hardware requirements

The classroom server should have:

·    A keyboard and a mouse

·    At least 1.4 GHz 64-bit processor (2 GHz or faster recommended)

·    At least 1 GB RAM (2 GB or greater recommended)

·    At least 50 GB hard drive

·    A DVD-ROM drive

·    SVGA monitor at 1024´768

The instructor computer and each student computer should have:

·    A keyboard and a mouse

·    At least 1 GHz 32-bit or 64-bit processor

·    At least 1 GB RAM

·    At least 50 GB hard drive with at least 15 GB of available space

·    A DVD-ROM drive

·    A graphics card that supports DirectX 9 graphics with:

–   WDDM driver

–   128 MB of graphics memory (minimum)

–   Pixel Shader 2.0 in hardware

–   32 bits per pixel

·    SVGA monitor

Software requirements

You will need the following software:

·    Windows Server 2008 Standard 64-bit Edition with Service Pack 2

·    Windows 7 Professional

·    Microsoft Exchange Server 2010 Standard Edition

·    Microsoft Outlook 2010, which is included with the Microsoft Office 2010 Home and Business, Standard, Professional, and Professional Plus editions

Network requirements

The following network components and connectivity are also required for this course:

·    Internet access, for the following purposes:

–   Downloading the latest critical updates and service packs from www.windowsupdate.com

–   Completing activities throughout the course

–   Downloading the Student Data files from www.axzopress.com

–   Downloading the PowerPoint files from www.axzopress.com

·    A static IPv4 address for the classroom server, on the same subnet as the student and instructor computers. You will need a DHCP server available on that subnet and a pool of addresses sufficient for the instructor and student computers.

Classroom setup instructions

Classroom server installation

Before you teach this course, you will need to perform the following steps to set up the classroom server.

1   Install Windows Server 2008 Standard, using the following information:

a   Don’t go online to get the latest updates for installation.

b   Select the appropriate language, time and currency format, and keyboard or input method.

c   Select Windows Server 2008 Standard (Full Installation).

d   Accept the license agreement.

e   Choose a custom installation. Create at least a 40 GB partition and format it as NTFS.

f    When prompted, enter and confirm a password of !pass1234 for the Administrator account.

g   When prompted for a network location, choose Work.

2   If necessary, change your display settings to 1024´768 or 1280´1024.

3   Configure the server, using the Initial Configuration Tasks window.

a   Set the correct time zone and time.

b   Configure networking for the Local Area Connection:

–    If necessary, install a driver for the network adapter.

–    Specify the appropriate static IPv4 addressing parameters, including an IP address, subnet mask, and default gateway address, for your classroom network.

c   Name the computer winserver. Restart when prompted.

d   Install the IIS 7.5 role.

     i   Under Customize This Server, click Add roles, and click Next.

     ii   Select Web Server (IIS), click Add Required Features, and click Next twice.

    iii   In the list of Role services, check all options under Application Development and all options under Security. Add required features when prompted. Click Next.

    iv   Click Install.

    v   Click Close.

e   Install the Active Directory Domain Services role.

     i   Under Customize This Server, click Add roles, and click Next.

     ii   Select Active Directory Domain Services, and click Next twice. Click Install. When the wizard is done, click Close.

    iii   Click Start, choose Run, and enter dcpromo. Click Next twice.

    iv   Select “Create a new domain in a new forest” and click Next.

    v   In the FQDN text box, type outlanderspices.com, and click Next.

    vi   In the Forest functional level list, select Windows Server 2008. Click Next.

   vii   Verify that DNS server is selected, and click Next. Click Yes.

  viii   Click Next to accept the default locations for the database folder, the log files folder, and the SYSVOL folder.

    ix   Enter and confirm !pass1234 as the restore-mode administrator password. Click Next twice.

    x   Check “Reboot on completion.”

4   Log back on as Administrator. In the Initial Configuration Tasks window, check “Do not show this window at logon” and click Close.

5   Turn off Internet Explorer Enhanced Security Configuration.

a   In Server Manager, select the Server Manager console root.

b   Under Security Information, click Configure IE ESC.

c   Under Administrators, select Off. Under Users, select Off. Click OK.

6   If your copy of Windows Server 2008 Standard Edition didn’t include Service Pack 2, install it now. You can do this from Microsoft’s Windows Update site. (Use caution when allowing Windows Update to install any files newer than SP2, as this course wasn’t keytested with newer patches.)

Exchange Server 2010 installation

1   Insert the Exchange Server DVD disc into your server’s drive.

2   In the AutoPlay dialog box, click Run Setup.exe.

3   Click “Step 1: Install .NET Framework 3.5 SP1” and follow these steps to install the .NET framework:

a   Internet Explorer opens, and a page at the Microsoft downloads site is loaded. Click Download.

b   Click Run to download and run the .NET framework installation file.

c   Click Run again to install the .NET framework. Accept the license and click Install.

d   When the installer is done, click Exit and close Internet Explorer.

4   Click “Step 2: Install Windows PowerShell v2” and follow these steps to install the PowerShell component:

a   Internet Explorer opens, and a page at the Microsoft support site is loaded. Scroll about halfway down the page to locate the “Windows Management Framework Core (WinRM 2.0 and Windows PowerShell 2.0)” heading.

b   Download the 64-bit Windows server package by clicking “Download the Windows Management Framework Core for Windows Server 2008 x64 Edition package now.”

c   Click Download and click Open. If prompted, click OK to install any Windows updates. You might need to restart Windows.

5   Use Windows PowerShell to install the required server components:

a   Click Start and choose All Programs, Administrative Tools, Windows PowerShell Modules. If prompted for administrator credentials, enter Administrator as the user and !pass1234 as the password.

b   Type
ServerManagerCmd -ip d:\scripts\Exchange-Typical.xml
(where d: represents your CD/DVD drive) and press Enter. The script will install various required components.

c   Close Windows PowerShell Modules (either click the X, or type exit and press Enter).

d   Restart your server.

6   Log on as Administrator and then close Server Manager.

7   Use the Windows PowerShell to set the NetTcpPortSharing service to start automatically:

a   Click Start and choose Windows PowerShell Modules.

b   At the prompt, type
Set-Service NetTcpPortSharing -StartupType Automatic
and press Enter.

c   Type exit and press Enter.

8   Install the 2007 Office System Converter: Microsoft Filter Pack by following these steps:

a   Open Internet Explorer. In the Address bar, enter http://go.microsoft.com/fwlink/?LinkID=123380

b   Scroll to the bottom of the page. Next to FilterPackx64.exe, click Download.

c   Click Run, and then click Run again. Click Next.

d   Check “I accept the terms in the License Agreement” and click Next.

e   Click OK. Close Internet Explorer.

9   Eject and then insert the Exchange DVD. In the AutoPlay dialog box, click Run Setup.exe.

10  Click “Step 3: Choose Exchange Language option.” Then click “Install only languages from the DVD.”

11  Click “Step 4: Install Microsoft Exchange,” click Next, and follow these steps to install Exchange:

a   Select “I accept the terms in the license agreement” and click Next.

b   With No selected in the Error Reporting options, click Next.

c   With Typical Exchange Server Installation selected, click Next.

d   In the “Specify the name for this Exchange organization” box, enter Outlander Spices. Click Next.

e   On the Client Settings page, select No (if necessary) and click Next.

f    Click Next (do not check “The Client Access Server role will be Internet-facing”).

g   Select “I don’t wish to join the program at this time” and click Next.

h   On the Readiness Checks page, you will likely receive a warning message about not installing Exchange 2007 server roles. That is fine. If you receive any failure messages, correct the problems by following the on-screen instructions. You can leave this page of the wizard open and click Retry after correcting problems.

i    Click Install. The Progress page will display the installation progress. Depending on the speed of your server, the installation could take as much as an hour to finish.

j    Click Finish. Close the Exchange Management Console.

12  Click “Step 5: Get critical updates for Microsoft Exchange” and follow these steps to install the updates:

a   If necessary, click “I agree to the Terms of Use for Microsoft Update.”

b   Click Next.

c   Select Use Recommended Settings, and click Install.

d   If updates are found, install them, following the on-screen instructions. Restart if prompted.

e   Close Internet Explorer, if necessary.

13  If necessary, in the Microsoft Exchange setup window, click Close. Remove the DVD from your drive.

14  Click Start and choose All Programs. If you do not see a Microsoft Exchange Server 2010 menu option, then not all components were installed. Insert the Exchange DVD in your drive and run Setup.exe. When prompted, make sure that Mailbox server, Client Access server, and Hub Transport server are checked. Check the missing roles and proceed again through the installation wizard to install them.

Creating user accounts for students

You will need to create a user account for yourself and for each student in class. Name your account Instructor, and name each student account Student## where ## is a unique number you assign to each account.

During class, students will work in pairs to complete some activities. If you have an odd number of students, you can work with one of the students as his or her partner. If you have an even number of students, you will need a partner user account (though not a computer) to key through the partnered activities. If necessary, create a Student999 account to use as your partner in a class with an even number of students.

For each account, follow these steps:

1   In Server Manager, expand Roles, Active Directory Domain Services, Active Directory Users and Computers, and the outlanderspices.com domain.

2   In the Users folder, right-click a blank space and choose New, User.

3   Leave the First Name and Initials fields blank. In the Last Name and Logon Name boxes, enter the account name (for example, Instructor or Student##).

4   Click Next.

5   Enter and confirm a password of !pass1234. Clear “User must change password at next logon.” Check “User cannot change password” and “Password never expires.”

6   Click Next. Click Finish.

7   After you have created all of the accounts, close Server Manager.

Creating mailboxes for students

Mailbox creation in Exchange Server 2010 is not managed through Active Directory, as was done with previous versions of the software. To create mailboxes, you must use an Exchange-specific tool.

1   On the Exchange server, click Start and choose All Programs, Microsoft Exchange Server 2010, Exchange Management Console.

2   Expand Microsoft Exchange on-Premises (winserver.outlanderspices.com). If prompted that your Exchange server is unlicensed, click OK.

3   Select Recipient Configuration.

4   In the middle pane, right-click and choose New Mailbox.

5   With User Mailbox selected, click Next.

6   Select Existing users. Click Add.

7   Select all of the accounts you added (use Ctrl+click or Shift+click to select them all) and click OK. Click Next.

8   Click Next. Click New to create a mailbox for each user you selected.

9   Click Finish.

Setting up the instructor and student computers

You will need to perform the following steps to set up the instructor computer and each student computer:

1   Install Windows 7 on an NTFS partition according to the software manufacturer’s instructions, following these additional detail steps:

a   If prompted, click the button specifying to go online and get the latest updates.

b   In the Set Up Windows dialog box, in the “Type a user name” box, type Admin.

c   In the “Type a computer name” box, type Computer## to match the user account names you created for the students. Use Instructor for your computer’s name.

d   Click Next. In the Type a password box, type !pass. In the Password Hint box, type Exclamation abbreviation.

e   Click Next. Enter your Windows 7 product key and click Next.

f    On the “Help protect your computer and improve Windows automatically” page, click “Use recommended settings.”

g   Click Next. From the Time zone list, select your time zone, and verify the accuracy of the current time. Edit the time if necessary.

h   Click Next. On the Windows networking page, select Work. Windows completes the setup and displays the desktop.

2   Configure each computer to use your classroom server as the DNS server. To do so:

a   In the notification area of the taskbar, right-click the Network icon and choose Open Network and Sharing Center.

b   In the “View your active networks” section, beside Connections, click Local Area Connection.

c   Click Properties.

d   Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

e   Select “Use the following DNS server addresses.” In the Preferred DNS server boxes, enter your classroom server’s IP address.

f    Click OK, click Close twice, and close the Network and Sharing Center.

3   On each computer, join the classroom domain by following these steps:

a   Click Start. Right-click Computer and choose Properties.

b   In the “Computer name, domain, and workgroup settings” section, click Change Settings.

c   Click Change.

d   Beneath Member of, select Domain and enter outlanderspices.com. Click OK.

e   When prompted for credentials, enter the domain administrator’s user name and password. If you followed the setup notes described previously, the credentials should be Administrator and !pass1234.

f    Click OK. Then click OK again, click Close, and click Restart Now.

4   From the student and instructor computers, log onto the domain:

a   Click Switch User and then click Other User.

b   Enter the user name associated with the computer (for example, enter Student01 on Computer01).

c   Enter !pass1234 as the password and click the logon arrow.

5   Install Microsoft Office 2010 according to the software manufacturer’s instructions, as follows:

a   When prompted for the CD key, enter the code included with your software.

b   Click Customize.

c   Click the Installation Options tab.

d   For Microsoft Office Outlook, Microsoft Office Word, Office Shared Features, and Office Tools, click the down-arrow and choose “Run all from My Computer.”

e   Set all except the following to Not Available: Microsoft Office Outlook, Microsoft Office Word, Office Shared Features, and Office Tools.

f    Click Install Now.

g   On the last screen of the Office 2010 installer, click Continue Online. Internet Explorer displays the Office Online Web site, and the installer window closes. If you’re prompted with the Set Up Windows Internet Explorer 8 dialog box, click Next, select “No, don’t turn on,” click Next, select “Use express settings,” click Finish, and close the Welcome to Internet Explorer 8 tab.

h   On the Office Online Web page, under Check for updates, click Check now. Download and install any available updates; enter the domain administrator’s credentials when prompted.

i    Close Internet Explorer.

6   On each computer, configure Outlook to connect to the corresponding student account mailbox. For example, on Computer01, connect Outlook to the Student01 mailbox.

a   Click Start and choose All Programs, Microsoft Office, Microsoft Outlook 2010.

b   Click Next. Click Next again.

c   Account information should be acquired automatically from the domain. Click Next.

d   When prompted with a Security Alert about a problem with the site’s security, follow these steps to install the certificate on the student computer:

     i   Click View Certificate.

     ii   Click Install Certificate. Click Next twice.

    iii   Click Finish. Click Yes.

    iv   Click OK twice.

    v   Click Yes to close the Security Alert dialog box.

e   Click Finish.

f    In the User Name dialog box, click OK to accept the default name and initials for the account.

g   In the Help Protect and Improve Microsoft Office section, select Use Recommended Settings. Click OK.

h   In the User Account Control dialog box, enter Administrator and !pass1234 and click Yes.

i    Close Microsoft Outlook.

7   Download the Student Data files for the course:

a   Connect to www.axzopress.com.

b   Under Downloads, click Instructor-Led Training.

c   Browse the subject categories to locate your course. Then click the course title to display a list of available downloads. (You can also access these downloads through our Catalog listings.)

d   Click the link(s) for downloading the Student Data files. You can download the files directly to student machines or to a central location on your own network.

e   Create a folder named Student Data on the desktop of each student computer.

f    Double-click the downloaded zip file(s) and drag the contents into the Student Data folder.

     Note: The Student Data files are available via download only. There is no CD included with this Instructor’s Edition.

8   Import the contacts contained in the Contacts.xls spreadsheet by following these steps:

a   In Outlook, click the File tab and then click Open.

b   Click Import.

c   With “Import from another program or file” selected, click Next.

d   Select “Microsoft Excel 97 – 2003” and click Next.

e   Click Browse and navigate to the Student Data\Classroom Setup folder. Select Contacts and click OK. Click Next.

f    In the “Select a destination folder” list, select Contacts. Click Next.

g   Click Finish.

h   In the Navigation pane, click Mail (if necessary).

i    Close Microsoft Outlook.

9   Close all open windows.

10  From the instructor’s computer, send two e-mail messages to each student. Make sure to send copies of the messages to the Instructor account as well. For the first message, use the subject “Welcome to Outlook 2010” and enter a message of your choice in the Message area. For the second message, use “Your second message” as the subject and enter a message of your choice.

Creating a public folder and setting default permissions

1   On the Exchange server, click Start and choose All Programs, Microsoft Exchange Server 2010, Exchange Management Console.

2   Expand Microsoft Exchange on-Premises (winserver.outlanderspices.com).

3   Expand Organization Configuration and select Mailbox.

4   In the action (right) pane, click New Public Folder Database. Follow the wizard’s prompts:

a   In the “Public folder database name” box, enter Outlander.

b   Click Browse, select your server, and click OK.

c   Click Next twice and then click New.

d   Click Finish.

5   In the left pane of the Exchange Management Console, click Toolbox. Then double-click Public Folder Management Console.

6   In the left pane of the Public Folder Management console, select Default Public Folders.

7   In the action pane, click New Public Folder.

8   Enter Sales and click New. Click Finish.

9   Close Exchange Management Console and log off.

10  On the Instructor computer, log on as Administrator. Follow the preceding steps to open Outlook and configure your mailbox.

11  In the Navigation pane, click the Folder List button (or press Ctrl+6) to show the Public Folders folder.

12  Expand Public Folders and All Public Folders. Right-click Sales and choose Properties.

13  On the Permissions tab, in the list of users, select Default (if necessary). From the Permission Level list, select Publishing Author. Click OK.

14  Close Outlook and log off.

Enabling the Offline Address Book

1   On the Exchange server, click Start and choose All Programs, Microsoft Exchange Server 2010, Exchange Management Console.

2   Expand Microsoft Exchange on-Premises (winserver.outlanderspices.com).

3   Expand Organization Configuration and select Mailbox.

4   Click the Offline Address Book tab.

5   Right-click Default Offline Address Book and choose Properties.

6   Click the Distribution tab. Check Enable Public Folder Distribution and click OK. Click OK again.

7   In the Actions pane, click Update and then click Yes to update the Default Offline Address Book.

8   Close the Exchange Management Console.

9   Open Server Manager, if necessary, and expand Configuration. Select Services.

10  In the list of services, right-click Microsoft Exchange File Distribution and choose Restart.

11  Close Server Manager.

12  Open the Windows PowerShell by clicking Start and choosing Administrative Tools, Windows PowerShell Modules.

13  Type repadmin /syncall /APed and press Enter to force Active Directory re-synchronization.

14  Close Windows PowerShell.

15  Lock or log off of the server.


Topic B:   Frequently asked questions

There are no frequently asked questions for this course at this time.


Topic C:   Course notes

There are no notes for this course at this time.


Topic D:   Additional information

There is no additional information for this course at this time.