Face-to-Face Communication, Instructor's Guide

Duration:

Self-study or Classroom Training

Description:

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

Even as technology has allowed us to connect with an ever-expanding global network through the click of a mouse, face-to-face communication is still as important as ever. Improving one's in-person communication may seem nonessential and downright quaint in this computerized age, yet many workplace situations, often those involving conflict, feelings, or other sensitive issues, still demand human contact. FACE-TO-FACE COMMUNICATION explores why personal contact remains the most powerful type of human interaction and what readers can do to improve their skills to become excellent communicators.

Table of Contents:

Part 1: Face the Facts

Recognize Face-to-Face Impact

Appreciate the Advantages

Understand the Behaviors

Conquer Your Fears

Factor in Personality Preferences

Review

Part 2: Practice Your Nonverbals

Value the Unspoken

Be Aware of Your Body

Check Your Physical Appearance

Take Advantage of Your Voice

Watch the Clock

Consider Spatial Arrangements

Review

Part 3: Choose Your Words Carefully

Realize Your Words Have Impact

Create a Positive Impression

Phrase Your Words for a Business Context

Update Your Language

Review

Part 4: Listen Closely

Enhance Your Listening Ability

Give Nonverbal Feedback

Delay Your Response

Paraphrase and Clarify

Affirm the Speaker's Feelings

Suggest Options

Review

Part 5: Communicate Across the Miles

Adapt Face-to-Face Strengths to Other Communication

Respect Cross-Cultural Preferences

Gesture with Care

Learn Language Differences

Avoid Idiomatic Speech

Review

Appendix

Appendix to Part 1

Appendix to Part 2

Appendix to Part 3

Appendix to Part 4

Appendix to Part 5

Additional Reading