Course Specifications

Course Number:

097013

Course Length:

1 day

Course Description

Overview:

As a leader in your organization, you're expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will build a foundation for coaching, establish a coaching process, execute a coaching plan, and explore strategies for coaching in different business scenarios.

Many different factors can affect employee performance. When performance problems arise, people need to be supported to get back on track and do their jobs well. Coaching is an effective way of confirming an employee's value while improving performance. Coaching contributes to employee retention because it offers the opportunity to grow, provides motivation, and supports learning. Coaching also enhances the image and effectiveness of managers and supervisors.

Course Objectives:

In this course, you will develop the skills to coach for results. You will:

• Define coaching and determine how you want to coach.
• Build a foundation for coaching.
• Establish a coaching process.
• Execute a coaching plan.
• Coach teams and coach remotely.

Target Student:

This course is intended for managers, supervisors, team members, team leaders, project managers, mentors, and anyone who needs to coach and provide constructive criticism as part of their job, and who wants to learn how to apply the coaching process to successfully improve the performance of others.

Prerequisites:

To ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings. You should also have general end-user computer and Internet skills. You may wish to take the following Logical Operations course or have equivalent knowledge:

• Using Microsoft® Windows® 10

Course-specific Technical Requirements

Hardware:

For this course, you will need one computer for each student and one for the instructor. Each computer will need the following minimum hardware configurations:

• 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
• 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
• 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
• CD-ROM drive (if installing any software from a CD-ROM)
• Keyboard and mouse (or other pointing device)
• 1024 x 768 resolution monitor recommended
• Network cards and cabling for local network access
• Internet access (contact your local network administrator)
• Printer (optional) or an installed printer driver
• Projection system to display the instructor's computer screen

Software:

• Microsoft®Windows®10
• Microsoft®Office®16
• Any PDF reader

Course Content

Lesson 1: Defining Yourself as a Coach

 Topic A: Define Coaching

 Topic B: Determine a Coaching Approach

Lesson 2: Developing Core Coaching Skills

 Topic A: Evaluate Performance

 Topic B: Develop Essential Interpersonal Skills

Lesson 3: Establishing a Coaching Process

 Topic A: Initiate the Coaching Relationship

 Topic B: Agree on a Coaching Plan

Lesson 4: Executing the Coaching Plan

 Topic A: Coach

 Topic B: Adjust the Coaching Plan

 Topic C: Verify That Goals Have Been Met

Lesson 5: Coaching in Different Business Scenarios

 Topic A: Coach a Team

 Topic B: Coach Remotely