Retailing Smarts: Workbook 1: Get to Know Your Customer

Duration:

Self-study or Classroom Training

Description:

The Crisp 50-Minute Series was designed to cover critical business and professional development topics in the shortest possible time. Our easy-to-read, easy-to-understand format can be used for self-study or for classroom training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

In this self-paced book,you will learn how to determine customers' needs by listening and asking questions, how to give customers an appropriate greeting, and how to refer customers elsewhere when necessary. By building relationships carefully, you can help create loyalty so customers will return again and again.

Table Of Contents:

Part 1: Greet Customers in a Winning Way Create Customer Loyalty

Part 2: Build Relationships, One Step at a Time Be Observant

Part 3: Determine a Customer's Needs

Part 4: Keep the Lines of Communication Open

Part 5: Fit the Products to the Customer

Part 6: Offer Alternatives Know When to Refer a Customer Elsewhere

Appendix

SKU	AX1423950828
Weight	0.4350
Coming Soon	N/A
Days of Training	1
Audience	Student
Product Family	CRiSP
Product Type	Print Courseware
Electronic	No
ISBN	1423950828
Language	English
Page Count	66
Curriculum Library	No
Year	N/A
Manufacturer's Product Code	N/A

Current Revision	1
Revision Notes	No Revision Information Available
Original Publication Date	2014-03-22 00:00:00

datafile	1423950828as.pdf

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Retailing Smarts: Workbook 1: Get to Know Your Customer