Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
Without loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction
and loyalty. Simply put, Customers Are Really Everything—C.A.R.E. Learn the five Moments of Magic to achieving SuperSTAR customer service and how to manage
each consistently. The time is now.
Table of Contents:
Part 1: The Customer Service Challenge!
What Customer Service?
The Search for Superior Customer Service
SuperSTAR Customer Service
Summary
Part 2: Mental Psyche
Moment of Magic I: Mental Psyche
Summary
Part 3: The Greeting
Moment of Magic II: The Greeting
Summary
Part 4: Meeting the Need
Moment of Magic III: Meeting the Need
Summary
Part 5: Follow-Through
Moment of Magic IV: Follow-through
Summary
Part 6: Handling Problems
Moments of Magic V: Handling Problems
Summary
