Duration:
Self-study or classroom training
Description:
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read,
easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute
books keep you engaged and help you retain critical skills.
With the same easy-to-understand style of her first book, Telephone Skills from A-Z, Nancy Friedman, The Telephone Doctor(R), creates a handy guide for
people in telemarketing. It is filled with advice on how to approach any situation with a creative and positive attitude.
Table of Contents:
Introduction
Attitude: It's Your Choice
Benefits
Closing Techniques
Details
Echo Questions
Finish the Day Ready to Begin
Greetings
Humor
I Irritates
Jerry's Pet Peeve
Know Your Objective
Let's
Monogram the Call
Naturally Inquisitive
One-Word Answers
Practice Being Positive
Qualifying
Rejection
Smile
Tone of Voice
Understanding Needs
Vary Your Responses
Weak, Wimpy Words
X-Out Credibility Busters
Yes
Be Creative
Test Your Telemarketing Savvy
Additional Reading