What Good Managers Do: The First 100 Days

Course Specifications

Course Description

This course will give new managers the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure.

Hardware Requirements

If you wish to use the overheads provided on the CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in the class.

• A Pentium 90MHz or better, or Macintosh PowerPC
• Screen resolution of 800 x 600 @ 256 colors

Software Requirements

If you wish to use the overheads provided on the CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in the class.

• Operating Systems MS-Windows 95, 98, 2000, ME, NT 4.0, XP Home Edition, or XP Professional 2000
• Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 & 6.1)
• Adobe Acrobat Reader 6.0 or higher; Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher

Performance-Based Objectives

• make the transition from team member to manager by gathering critical information, familiarizing yourself with workplace priorities and requirements, holding meetings with key players, establishing trust and credibility, and managing the basic elements of work.
• identify methods of coaching great performances from your team members, resolving the everyday conflicts that arise, and working within the corporate structure by managing up.

Course Content

Lesson 1: Making the Transition

Topic 1A: Position Yourself for Success

Topic 1B: Begin the Transition

Topic 1C: Manage the Basic Work Elements

Lesson 2: Building A Winning Team

Topic 2A: Coach for Great Performance

Topic 2B: Resolve Conflict within the Team

Topic 2C: Represent Your Team