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  1. TQM (Total Quality Management)
    TQM (Total Quality Management)  
    AX1560522569 (Rev 1)
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    AX1418889121 (Rev 1)
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  3. Retailing Smarts: Leader's Guide: Providing Personalized Customer Service
    Retailing Smarts: Leader's Guide: Providing Personalized Customer Service  
    AX1423950798 (Rev 1)
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    AX142601919X (Rev 1)
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    AX0931961831 (Rev 1)
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  7. Retailing Smarts: Workbook 7: Closing the Sale
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    AX1423950739 (Rev 1)
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  8. Retailing Smarts: Workbook 2: Meet Your Customers' Needs
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    AX1423950682 (Rev 1)
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  9. Telephone Courtesy & Customer Service Third Edition
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    AX1560525770 (Rev 1)
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  10. Study Skills Strategies Fifth Edition
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    AX1426037910 (Rev 1)
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