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  1. Retailing Smarts: Leader's Guide: Providing Personalized Customer Service
    Retailing Smarts: Leader's Guide: Providing Personalized Customer Service  
    AX1423950798 (Rev 1)
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  2. Retailing Smarts: Leader's Guide: Selling & Promoting Products
    Retailing Smarts: Leader's Guide: Selling & Promoting Products  
    AX1423950801 (Rev 1)
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  3. Retailing Smarts: Workbook 10: Promoting Safety
    Retailing Smarts: Workbook 10: Promoting Safety  
    AX1423950763 (Rev 1)
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  4. Retailing Smarts: Workbook 12: Keeping Up Appearances
    Retailing Smarts: Workbook 12: Keeping Up Appearances  
    AX142395078X (Rev 1)
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  5. Retailing Smarts: Workbook 1: Get to Know Your Customer
    Retailing Smarts: Workbook 1: Get to Know Your Customer  
    AX1423950828 (Rev 1)
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  6. Retailing Smarts: Workbook 2: Meet Your Customers' Needs
    Retailing Smarts: Workbook 2: Meet Your Customers' Needs  
    AX1423950682 (Rev 1)
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  7. Retailing Smarts: Workbook 3: Build a Continuing Relationship
    Retailing Smarts: Workbook 3: Build a Continuing Relationship  
    AX1423950690 (Rev 1)
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  8. Retailing Smarts: Workbook 5: Explaining Features and Benefits
    Retailing Smarts: Workbook 5: Explaining Features and Benefits  
    AX1423950712 (Rev 1)
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  9. Retailing Smarts: Workbook 6: Building the Sale
    Retailing Smarts: Workbook 6: Building the Sale  
    AX1423950720 (Rev 1)
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  10. Retailing Smarts: Workbook 7: Closing the Sale
    Retailing Smarts: Workbook 7: Closing the Sale  
    AX1423950739 (Rev 1)
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