Business Skills

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  1. Managing Quality Customer Service Instructor's Guide
    Managing Quality Customer Service Instructor's Guide  
    AX1426090978 (Rev 1)
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  2. Fundamentals of Finance for IT Managers
    Fundamentals of Finance for IT Managers  
    085035IE (Rev 1.0)
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  3. Frontline Leadership Instructor's Edition
    Frontline Leadership Instructor's Edition  
    AX1418846155 (Rev 1)
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  4. Financial Management: Advanced Instructor's Edition
    Financial Management: Advanced Instructor's Edition  
    AX0619148381 (Rev 1.0)
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  5. Delegation Skills for Leaders Third Edition Instructor's Guide
    Delegation Skills for Leaders Third Edition Instructor's Guide  
    AX1418886181 (Rev 1.0)
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  6. Customer Service: Listening Responding and Resolving Instructor's Edition
    Customer Service: Listening Responding and Resolving Instructor's Edition  
    AX142395162X (Rev 1)
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  7. Communication Skills for Leaders Third Edition Instructor's Guide
    Communication Skills for Leaders Third Edition Instructor's Guide  
    AX1418887781 (Rev 1)
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  8. Coaching Instructor's Edition
    Coaching Instructor's Edition  
    AX1418845876 (Rev 1.0)
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  9. Change Management Third Edition Instructor's Guide
    Change Management Third Edition Instructor's Guide  
    AX1423950658 (Rev 1)
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  10. Career Development Instructor's Edition
    Career Development Instructor's Edition  
    AX1418845833 (Rev 1)
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