Course Content

Lesson 1: Interacting with Others

 Topic A: Understand the Communication Process

 Topic B: Apply Core Communication Skills

 Topic C: Observe Nonverbal Communication

Lesson 2: Building Positive Relationships

 Topic A: Create Connection

 Topic B: Adapt Appropriately to Different Communication Styles

 Topic C: Accommodate Diversity

Lesson 3: Considering Organizational Communication Systems

 Topic A: Analyze Organizational Culture

 Topic B: Ensure Communication Flows Effectively

Lesson 4: Communicating with Peers

 Topic A: Interact Effectively with Peers

 Topic B: Work Productively in a Group

 Topic C: Engage in Productive Meetings

 Topic D: Lead a Team

Lesson 5: Communicating with Supervisors

 Topic A: Communicate with Different Supervisor Styles

 Topic B: Discuss Important Topics with Your Supervisor

Lesson 6: Communicating with External People

 Topic A: Interact Effectively with Customers

 Topic B: Work Productively with Vendors

Lesson 7: Communicating During Conflict and Change

 Topic A: Communicate Through Conflict

 Topic B: Communicate Through Change