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  1. Client Relationship Management
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    088913IE (Rev 1)
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  2. Excellence in Technical Customer Service
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    088687IE (Rev 1.0)
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    088644IE (Rev 1)
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    Leading From the Front: Being a Leader in All You Do  
    088898IE (Rev 1)
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  5. Effective Contract Negotiation for IT Managers
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    Harnessing Innovation Within Teams  
    088824IE (Rev 1)
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  7. Writing for a Global Audience
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    088572IE (Rev 1)
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    Sales Negotiation  
    088982IE (Rev 1)
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  9. Managing Information Effectively
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    088677IE (Rev 1)
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  10. Communicating Across Cultures
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    088602IE (Rev 1.01)
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